Privacy policy

Last updated on 24. October 2019

Speech Processing Solutions or its affiliates or subsidiaries (herein after referred to as ”SPS”, “our”, “we” or “us”) wants you to be familiar with how we collect, use and disclose Personal Data. This Privacy Notice is meant to help you understand our privacy practices, including what Personal Data we collect, why we collect it, what we do with it, and how we protect it, as well as your individual rights.


SPS appreciates the interest you have shown in our company, products and services by visiting our websites (, or related communication channels, including, but not limited to, our social media pages and/or channels and blogs (together "SPS Pages"). This Privacy Notice applies to the Personal Data that we collect or process when you interact with SPS Pages. You can interact with SPS through SPS Pages, through the purchase and use of our products/services, through marketing communications, as well as through our customer support. These interactions can be made by visitors, customers, business customers, suppliers and/or business partners.

To create a global approach to the protection of privacy and allow internal data transfers between SPS companies worldwide, SPS has implemented the necessary agreements.

Last but not least, your privacy is of sincere importance to us. You have shown your trust in us by interacting with our SPS Pages and we value that trust. This means that we are committed to protecting your privacy at all times.

What personal data do we collect and for which purpose?

When using the term “Personal Data” in our Privacy Notice, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold.

When you interact with SPS, for instance by registering at, purchasing a product or interacting with SPS via our SPS Pages (e.g. "like us on Facebook"), we may ask for or receive certain data, such as:

  • Salutation;
  • Name;
  • Job title/specialty;
  • Company Name;
  • Business;
  • Address;
  • Email-address;
  • Phone number;
  • Country and language preference;
  • Details of your registered Product/service, such as the name of the product/service, the product category it belongs to, the product model number, date of purchase, proof of purchase;

Registration data

You can register your products on our Website.

When you register your product, we collect the following Personal Data:

  • Salutation;
  • Name;
  • Company Name;
  • Business;
  • Address;
  • Email-address;
  • Phone number;
  • Country and language preference;
  • Details of your registered Product/service, such as the name of the product/service, the product category it belongs to, the product model number, date of purchase, proof of purchase;

We use this Personal Data to register your product. Registration of products only happens at your request. We consider the processing of your Purchase and Registration Data to be necessary for the performance of the contract to which you are party and lawful under Article 6(b) Regulation (EC) 2016/679.

Promotional communications data

You can choose to sign up for marketing and promotional communications. When you sign up for marketing and promotional communications, we will use the following Personal Data:

  • Salutation;
  • Name;
  • Job title/specialty;
  • Company Name;
  • Business;
  • Address;
  • Email-address;
  • Phone number;
  • Country and language preference;
  • Your interactions with SPS Pages, SPS mobile apps, the emails you clicked and opened and attendance of events;

We use this Personal Data to send you promotional communications – based on your preferences and behavior – Dictation products, services, events and promotions.

Speech Processing Solutions and affiliates may contact you with promotional communications via email, SMS and other digital channels, such as mobile apps and social media. To be able to tailor the communications to your preferences and behavior and provide you with the best, personalized experience, we may analyze and combine all information associated with your Account Data and data about your interactions with SPS. We also use this information to create segments of our audience showing which of our products and/or services users are interested in and track success of our marketing efforts.

SPS will give you the opportunity to withdraw your consent for receiving promotional communications at any time via the unsubscribe link at the bottom of each promotional communications email you may receive from us.

We may also send SPS press releases by email (Press email data). When SPS sends press releases, SPS will process your name, contact details (e.g. email) and company information.

The processing of Personal Data for Promotional Communications are based on your consent, i.e. provided on a voluntary basis; such basis is lawful under article 6 (a) of Regulation (EC) 2016/679. Where SPS processes your Personal Data based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before withdrawing your consent.

Events data

SPS may collect data for events, webinars or fairs (“Events”) that you may wish to attend and register for via the SPS Pages. You may either register for the Event via SPS Pages or via the other organizing company.

When you register for an event, we will process the following information:

  • Salutation;
  • Name;
  • Job title/specialty;
  • Company Name;
  • Business;
  • Address;
  • Email-address;
  • Phone number;
  • Country and language preference;

By registering to an event, you are agreeing to receive communications from SPS directly related to the event, such as what location the event will be hosted, what time the event takes place.

We consider the processing of Events Data to be necessary for the performance of the contract to which you are party and lawful under Article 6(b) Regulation (EC) 2016/679.

Social listening data

When you interact or communicate on social media channels/pages/promotions and blogs (e.g. when you click on ‘like’ or ‘share’, when you post and share comments and when you submit ratings and reviews) your Personal Data is processed by a third party that provides social listening services to SPS. This means that the third party that provides social listening services will retain a copy of your online publicly available interactions to which the third party has provided us access.

The Personal Data we collect includes publically available data provided in the social media context by you from the relevant social media provider via a third party that provides social listening services such as: name, gender, birthday or age, homepage, profile photo, time zone, mail address, country, interests, and comments and content you have posted/shared.

We use this Personal Data to gain a general view of the opinion of people about us and our brands and to get an idea of relevant online influencers and to resolve issues and/or improve SPS products and services and/or start a promotional conversation with you (based on questions/requests that you addressed to us or our competitors).

We consider the processing of Social Listening Data in the above context to be based on a legitimate interest of SPS to be lawful under article 6(f) Regulation (EC) 2016/679.

Consumer or customer care data

You may interact with our Consumer or Customer Care centers.

When you contact Customer Support, or when you communicate with one of our SPS Customer Care representatives by email, phone or in writing (e.g. reply card) we will use the following Personal Data:

  • Salutation;
  • Name;
  • Job title/specialty;
  • Company Name;
  • Business;
  • Address;
  • Email-address;
  • Phone number;
  • Country and language preference;
  • Details of your registered Product/service, such as the name of the product/service, the product category it belongs to, the product model number, date of purchase, proof of purchase;

We use this Personal Data to provide you with consumer and customer support (which may be product- or service related), respond to your inquiries, fulfil your requests and provide you with related customer service, such as repair or redeem products/services. We also use this Personal Data to improve, fix and customize our products and services, to meet compliance standards and to educate our Customer Care employees during training.

If we provide this service on the basis of an agreement with you, we consider the processing of your Personal Data to be necessary for the performance of the contract to which you are party and lawful under Article 6(b) Regulation (EC) 2016/679.

In other cases, we consider the processing of your Personal Data in the above context to be based on a legitimate interest of SPS to be lawful under article 6(f) Regulation (EC) 2016/679.

Improve our products and service (improvement data)

Where we use Personal Data we have collected from you while you have been using SPS Products/Services and/or our SPS Pages for analytical purposes, we do this in order to improve our Products/Services and to enhance your user experience. We also do this in order to have a general overview of the category of audiences that are interested in which of our Products and/or Services.

We consider the processing of your Personal Data in the above context to be based on legitimate interest of SPS to improve our SPS pages and our range of products and services and to be lawful under article 6(f) Regulation (EC) 2016/679.

Sensitive data

In the course of providing services to you, we may collect information that could reveal your racial or ethnic origin, physical or mental health, religious beliefs or alleged commission or conviction of criminal offences. Such information is considered “sensitive personal data” under article 9 Regulation (EC) 2016/679.

We only collect Sensitive Data where you have given your explicit consent, it is necessary, or you have deliberately made it public.

Sharing your personal data with others

Affiliates and service providers

We may disclose your Personal Data:

  • To our affiliates or subsidiaries for the purposes described in this Privacy Notice;
  • To our third-party service providers who provide services such as website hosting, data analysis, payment/billing processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, CRM, identity management, event management, marketing intelligence, auditing, fraud detection and other services;
  • To third parties, to permit them to send you marketing communications, consistent with your choices if you have opted into such sharing;
  • To third-party sponsors of sweepstakes, contests and similar promotions;
  • To your connections associated with your social media account, to other website users and to your social media account provider, in connection with your social sharing activity. When you interact with SPS as a business customer, supplier or business partner, SPS may disclose Personal Data available in reports and other materials provided by you and/or your company pursuant to an engagement with another business partner and/or a supplier.

Other uses and disclosures

We may also use and disclose your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable law, which may include laws outside your country of residence, to respond to requests from public and government authorities, which may include authorities outside your country of residence, to cooperate with law enforcement or for other legal reasons; (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety or property, and/or that of our affiliates or subsidiaries, you or others.

In addition, we may use, disclose or transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

Third-party services

This Privacy Notice does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any website or service to which the SPS Pages link. The inclusion of a link on the SPS Pages does not imply endorsement of the linked site or service by us or by our affiliates or subsidiaries.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Data you disclose to other organizations through or in connection with the SPS Pages. These other organizations may have their own privacy notices, statements or policies. We strongly suggest that you review them to understand how your Personal Data may be processed by those other organizations.

Use of Salesforce Sales Cloud

For customer care, we use the Customer Relationship Management module "Salesforce Sales Cloud" from Inc., The Landmark @ One Market Street, Suite 300, San Francisco, California, CA 94105, USA. Salesforce Sales Cloud is a database management service for user data. The data are processed in the USA. has certified this service under the EU-US Privacy Shield Scheme. For more information about the Salesforce Marketing Cloud and Sales and the processed data, please visit

Use of Pardot

Pardot is a B2B marketing automation by Salesforce which we use to keep customers informed about upcoming events, product updates/ new features, etc. This marketing tool is embedded in our website for general marketing purposes, including e-mail, social media, digital ads, web management and analytics. For this marketing tool, we use cookies to identify you when you visit and re-visit our website. With this tool we track different data points when you are using our website in order to improve the website content, we provide to you as well as to improve our marketing campaigns and make their content more relevant for you. For more information on Salesforce/ Pardot's privacy policy, please visit:

Third-party cookies or other tracking technologies

We use cookies or similar technologies when you interact with and use the SPS Pages – when you visit our websites, use our social media pages, receive our emails, use our mobile apps and/or connected devices. In most cases we will not be able to identify you directly from the information we collect using these technologies.

The data collected is used to:

  • Ensure that the digital channel functions properly;
  • Analyze digital channel usage so we can measure and improve performance of our digital channels;
  • Connect to your social media networks and read reviews;
  • Help better tailor advertising to your interests, both within and beyond SPS digital channels;

You can delete cookies if you wish; while certain cookies are necessary for viewing and navigating on our website or app, most of the features will be still accessible without cookies. For further information about the use of cookies or other similar technologies used and your choices regarding cookies, please read our Cookie Notice.

Use of Amazon Conversion Pixel and Amazon Remarketing Pixel

This website uses features of Amazon's two web analytics services, Amazon Conversion Pixel and Amazon Remarketing Pixel. Provider is respectively the, Inc., 410 Terry Ave. North Seattle, WA, United States. The Amazon Conversion Pixel and the Amazon Remarketing Pixel also use cookies that are stored on your computer that allow us to analyze the use of the Website by you, as well as personalized advertising.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. You may also prevent Amazon from collecting the data generated by the cookie and related to your use of the Website, as well as the processing of such data by Amazon, by clicking on this link and change the setting " Do Not Personalize Ads from Amazon for this Internet Browser “: Alternatively, you can make the appropriate settings at An opt-out cookie will then be set in your browser, which prevents the future collection of your data by the Amazon pixels when visiting our website. This opposition is valid as long as you do not delete the opt-out cookie.

Use of Yahoo Gemini

Yahoo Gemini is an Internet advertising service that allows advertisers to target advertising users on Yahoo Gemini's partner websites. The purpose of Yahoo Gemini is to promote our website by displaying interest-based advertising on each partner site. This website uses Yahoo Gemini, a marketing service provider operated by Oath (EMEA) Limited 5-7 Point Square, North Wall Quay, Dublin 1, Ireland. Yahoo Gemini supports the delivery of personalized and behavioral advertising over the Internet using cookies. The collection and storage of data on cookies in terms of user behavior and device-related data of the user takes place in anonymous form and a conclusion to a natural person is not possible by using Yahoo Gemini. If you do not want to receive interest-based advertising, you can disable this feature on the following website: The privacy policy could be found at

Use of Google Analytics web analytics service

This Web Site uses Google Analytics, a web analytics service of Google Inc. (“Google”). Google Analytics uses “Cookies”. These are text files that are stored on your computer and allow your use of the Web Site to be analyzed. The information the cookie generates on your use of this Web Site is generally transferred to a Google server in the USA, where it is stored. We have activated IP anonymization. If you are using this Web Site within a Member State of the European Union or another country that is a contracting party to the Agreement on the European Economic Area, Google will therefore truncate your IP address before this information is transferred. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this Web Site to analyze your use of the Web Site, compile reports on Web Site activities and provide the Web Site operator with other services related to Web Site and Internet use. The IP address transferred by your browser within the framework of Google Analytics is not combined with other data held by Google. You can block the storage of cookies by configuring the relevant setting in your browser software. However, we would like to point out that in this case you may not be able to use the full functionality of this Web Site. You can also block the collection and processing by Google of the data generated by the cookie relating to your use of the Web Site (including your IP address) by downloading and installing the browser plug-in available from the following link:

Use of MaxMind geolocation service

This Web Site uses the GeoIP2 Precision service provided by MaxMind Inc., 14 Spring Street, 3rd Floor, Waltham, MA 02451, USA. We transfer your IP address to the service provider MaxMind, Inc. (hereinafter “MaxMind”) to determine your approximate location (country). Based on this country information we can then make our Web Site available to you in the relevant language. The IP address is transferred to a MaxMind server in the USA, where it is stored. MaxMind is subject to the EU-US Privacy Shield, which guarantees an appropriate level of data protection. Your location data processed in this way are only used for this function. The data will be deleted when you leave the Web Site. Further information on data protection in connection with MaxMind can be found here: The privacy policy can be accessed at

Privacy policy for deployment and use of Firebase

Our apps use Google Firebase technology (Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, "Google"). Firebase is part of the Google Cloud Platform and offers many services to developers. A list can be found at Some Firebase services process personal information. In most cases, the personal data are limited to so-called "instance IDs", which are provided with a time stamp. Firebase's instance IDs are unique and thus allow the linking of different events or processes. These data do not constitute personally identifiable information, nor do we make any effort to personalize it afterwards. We process this aggregated data to analyze and optimize usage behavior, for example by evaluating crash reports.

In addition to the "instance ID" described above, Google also uses the advertising ID of the device for Firebase Analytics. In the device settings of your mobile device you can restrict the use of the advertising ID.

For Android: Settings > Google > Ads > Reset advertising ID

For iOS: Settings > Privacy > Advertising > Limit Ad Tracking

We do not use Firebase services that use personally identifiable information, such as IP addresses, email addresses, telephone numbers, or passwords. For more information about Firebase's privacy policy and security, please visit: If possible, we use servers located within the EU. However, the possibility cannot be ruled out that data may also be transferred to the USA. Google has joined the EU-US Privacy Shield, a data protection agreement between the EU and the US. For more information on Google Firebase and its privacy policy, visit and

Use of Crazy Egg

This Website uses a service called Crazy Egg to collect anonymous data about user behavior on some of the Website’s pages, such as where they click or scroll to on a page. To do this, Crazy Egg will deposit a cookie in your browser. Neither Plan Ltd nor Crazy Egg will use this information to personally identify our Website’s users. Please see Crazy Egg’s Privacy Policy Find out how to opt out of Crazy Egg (

How we protect your personal data

We seek to use reasonable organizational, technical and administrative measures to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “How can you contact us?” section below.

How long will the personal data be kept?

We will retain your Personal Data for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you to participate in the SPS pages; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

Jurisdiction and cross-border transfer

Your Personal Data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the SPS Pages you consent to the transfer of information to countries outside of your country of residence, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Data.

If you are located in the EEA, your Personal Data may be transferred to our affiliates or service providers in non-EEA countries that are recognized by the European Commission as providing an adequate level of data protection according to EEA standards. For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as our Binding Corporate Rules for Customer, Supplier and Business Partner Data and/or standard contractual clauses adopted by the European Commission and/or if the service provider is located in the USA is certified member pursuant to the EU/US Privacy Shield, to protect your Personal Data. You may obtain a copy of these measures by following the link above or contacting

Your rights and choices available to you

If you would like to submit a request to access, rectify, erase, restrict or object to the processing of Personal Data that you have previously provided to us, or if you would like to submit a request to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us at We will respond to your request consistent with applicable law.

In your request, please make clear what Personal Data you would like to have changed, whether you would like to have your Personal Data suppressed from our database, or otherwise let us know what limitations you would like to put on our use of your Personal Data. For your protection, we may only implement requests with respect to the Personal Data associated with your account, your email address or other account information, that you use to send us your request, and we may need to verify your identity before implementing your request.

You may also opt-out from receiving electronic communications from SPS. If you no longer want to receive marketing-related emails on a going-forward basis, you may opt-out by clicking the unsubscribe button at the bottom of each promotional email you receive from us.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g. when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completing of such a purchase or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed.

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.

If you make use of (some of) your choices and rights, you may not be able to use, in whole or in part, certain SPS Services.

Special information for parents

The SPS Pages are not directed to children, as defined under applicable law, and we do not knowingly collect Personal Data from children. It is, however, SPS policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing Personal Data of children. We are committed to protecting the privacy needs of children and we strongly encourage parents and guardians to take an active role in their children’s online activities and interests.

If a parent or guardian becomes aware that his or her child has provided us with his or her Personal Data without their consent, please contact us at If we become aware that a child has provided us with Personal Data, we will delete his/her data from our files.

Changes to this privacy notice

The services that SPS provides are always evolving and the form and nature of the services that SPS provides may change from time to time without prior notice to you. For this reason, we reserve the right to change or add to this Privacy Notice from time to time and will post any material revisions on our websites.

We will post a prominent notice on our privacy notice page to notify you of any significant changes to this Privacy Notice, and will indicate at the top of the notice when it was most recently updated. We encourage you to check back often to review the latest version.

The new Privacy Notice will be effective upon posting. If you do not agree to the revised notice, you should alter your preferences, or consider stopping using the SPS pages. By continuing to access or make use of our services after the changes become effective, you agree to be bound by the revised privacy notice.

How can you contact us?

If you have any questions about this Privacy Notice or about the way SPS uses your Personal Data, please contact our Data Protection Officer at Alternatively, you have the right to lodge a complaint with a supervisory authority competent for your country or region.

You can reach us under the following contact details:

Speech Processing Solutions GmbH, Gutheil-Schoder-Gasse 8-12, 1100 Wien, Österreich

Telefon: +43 1 60529 0,