Technical Pre-Sales Support UK (f/m/d)

30.11.2020 | Colchester, UK

You are thrilled by contributing proactively to a highly professional, sales and technical team with entrepreneurial thinking? You are an enthusiastic technical sales support person and are passionate about Sales and Tech? You value the well-known brand of an international organization, however thriving in a startup mentality with the newest methods and technologies? – You are the person we are looking for! #greatteam #innovativethinking #makeanimpact

How you spend your day with us

  • You work closely with the sales team to demonstrate products effectively during the sales process and support trials, installation and post-sales activities (onsite and remotely)
  • You setup and hold product demo session with end users and resellers
  • You provide technical support for UK via virtual support tools
  • You conduct webinars to educate resellers and end customers about product offerings
  • You perform product testing and evaluation during pre-release cycle
  • You are troubleshooting field problems and report findings to management
  • You escalate and track field problems to 3rd level and R&D Department as needed
  • You create product presentations and training materials
  • You collect data of support activities by using our database and generate a FAQ database
  • You attend trade shows as exhibitor and demonstrate products to attendees

What you bring in

  • Your bachelor’s degree in IT/computer sciences and/or 2-3 years relevant professional experience (subscription software experience would be an advantage)
  • Your excellent communication skills with an ability to explain technical solutions to non-technical users
  • Your high customer and service focus with the ability to multi-task, prioritize effectively and with strong problem-solving skills
  • Your good working knowledge of
    • Cloud solutions and technologies
    • Windows Client OS (Windows 10)
    • Windows Server OS (2012-2019)
    • Network technology
    • macOS
    • Virtualization technology (e.g. Citrix, Microsoft Remote Desktop Services, VMware)
    • Application knowledge in mobile devices (iPhone, Android)
  • Your strong administrative skills demonstrated by an ability to juggle multiple projects as well as your structured and independent approach of work
  • Your strong work ethic, ability to adapt to rapidly-changing environments and your high energy level
  • Willingness to travel (approx. 25%)
  • Your ability as a team player to collaborate cross-functionally with a high degree of initiative and with a can-do-approach

What we offer

  • Products under the strong, well known and recognized Philips brand
  • International, stable organization with startup mentality and a working environment in line with our Leadership Principles: Ownership, Talent, Transparency
  • Dynamic team striving for innovation
  • Learning opportunities and room for individual development