Support Engineer (m/w/d)


11.08.2022 | Office in Vienna, Home office option

You are thrilled by contributing proactively to a highly professional, international team with entrepreneurial thinking? You are an experienced Sales Technical Engineer and are passionate about working closely with the Sales Team within the DACH, CEE and Nordics Region? Then we are looking for YOU!

How you spend your day with us

  • You provide technical support for the DACH, CEE and Nordics Region via virtual support tools
  • You analyze and solve problems either at the partner/customer on-site or by remote support
  • You prioritize, classify, and document all issues in the ticket system (Zendesk and Jira)
  • You perform product testing and evaluation during pre-release cycle
  • You escalate and track field problems to 3rd level and to the Product Creation Team as needed
  • You contribute proactively to product presentations and create training materials
  • You setup and hold product demo session with end users and partners
  • You contribute proactively to projects and tenders in the pre- or post-sales phase
  • You collaborate closely with the sales, marketing, and order desk team

What you bring in

  • You have 2+ years of professional experience in technical service/support as part of a sales team (IT, Software solutions, SaaS preferred)
  • Your high customer orientation, strong problem-solving skills as well as your self-independently working styleYour good working knowledge of
    • Cloud solutions and technologies
    • Windows Client OS (Windows 10/11)
    • Windows Server OS (2012-2022)
    • Network technology
    • macOS
    • Virtualization technology (e.g., Citrix, Microsoft Remote Desktop Services, VMware)
    • Application knowledge in mobile devices (iPhone, Android)
  • You gained first experience with ticket- and remote tools (Zendesk, Jira, TeamViewer, etc.) as well as in 1st and/or 2nd level support
  • Your excellent communication skills, fluency in German and English verbally and in writing
  • You are willing to travel occasionally
  • Your ability as a team player to collaborate and work with a can-do-approach

What we offer

  • The stable environment of a world leading company selling solutions under the well-known Philips brand
  • An international, caring team of Sales, Marketing and Technical experts looking forward to working with you
  • The salary will be decided together with you upon your experience and qualification. (According to legal requirements we provide the information that the minimum annual gross salary for this role amounts to EUR 45,200. -- for 38.5hrs/week)
  • Employee benefits: canteen, fruits, brainfood, BBQ and team events, convenient public transport connection, free parking spaces, health-care activities, mavie employee assistance program, 24hrs accidental insurance, pension scheme, and fitness-center membership, etc. and of course we provide you with free coffee, tea and high-quality water!
  • Flexible working hours with home office option
  • Excellent learning opportunities, access to the Pluralsight learning platform and your favorite IT equipment
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