Sales Support Engineer North America (f/m/d)


05.08.2020 | Alpharetta, GA, USA

You are thrilled by contributing proactively to a highly professional, international team with entrepreneurial thinking? You are an experienced Sales Support Engineer and are passionate about working closely with the Sales Team? You value the well-known brand of an international organization, however thriving in a startup mentality with the newest methods and technologies? – You are the person we are looking for! #greatteam #innovativethinking #makeanimpact

How you spend your day with us

  • You work closely with the sales team to demonstrate products effectively during the sales process and support trials, installation and post-sales activities (onsite and remotely)
  • You setup and hold product demo session with end users and resellers
  • You provide technical support for NA region via virtual support tools
  • You conduct webinars to educate resellers and end customers about product offerings
  • You perform product testing and evaluation during pre-release cycle
  • You are troubleshooting field problems and report findings to management
  • You escalate and track field problems to 3rd level and R&D Department as needed
  • You create product presentations and training materials
  • You collect data of support activities by using our database and generate a FAQ database
  • You attend trade shows as exhibitor and demonstrate products to attendees

What you bring in

  • Your bachelor’s degree and/or 4-5 years related professional experience
  • Your excellent communication skills with an ability to explain technical solutions to non-technical users
  • Your high customer orientation, strong problem-solving skills as well as your unquestionable integrity, credibility and character
  • Your good working knowledge of
    • Cloud solutions and technologies
    • Windows Client OS (Windows 10)
    • Windows Server OS (2012-2019)
    • Network technology
    • macOS
    • Virtualization technology (e.g. Citrix, Microsoft Remote Desktop Services, VMware)
    • Application knowledge in mobile devices (iPhone, Android)
  • Your strong administrative skills demonstrated by an ability to juggle multiple projects as well as your structured and independent approach of work
  • Your high energy level, sense of urgency, decisiveness and ability to work well under pressure
  • Willingness to travel (approx. 25%)
  • Your ability as a team player to collaborate and work with a can-do-approach
  • A personality who works in line with our Company Values: We Think Solutions, We Act To Win, We Deliver Excellence and our Leadership Principles: Ownership, Talent, Transparency

What we offer

  • Products under the strong, well known and recognized Philips brand
  • International, stable organization with startup mentality
  • Dynamic team striving for innovation
  • Learning opportunities and room for individual development
  • An attractive compensation package including benefits such as 401k, Medical and Dental Program, AD&D Insurance, etc.