Customer Service Coordinator (f/m/d)

15.06.2022 | Sales Region UK, Ireland & South Africa Remote/serviced office in London

You are thrilled by contributing proactively to a highly professional, sales, marketing, and technical team with entrepreneurial thinking? You are an enthusiastic communicator and passionate about excellent customer service? You value the well-known brand of an international organization and working across international teams? – You are the person we are looking for! #growthteam #innovativethinking #makeanimpact

How you spend your day with us

  • You ensure customers receive an outstanding service by providing a conduit between sales & marketing into our Partner community (MDC’s)
  • You take ownership for the inbox for SPS enquiries in the UK, escalating opportunities or enquiries to the relevant team members
  • You proactively manage customer accounts starting with setting up and processing contract paperwork of new accounts
  • You have regular customer contacts regarding overdue accounts and any other needs e.g., extra information, pricing queries, etc.
  • You collaborate closely with the Finance & Accounting Team in the headquarters in Vienna regarding e.g., allocation of payments, credit checks, credit limits, etc.
  • You are responsible for confirmation of local invoices, supporting local audits, and liaising with external parties e.g., tax advisor
  • You handle technical and product enquiries including product trial processing
  • You assist with launch of new partners covering project planning of launch, assembly of marketing collateral and engaging with the partner management team
  • You participate in quarterly UK Sales Meetings (Off-site meetings)

What you bring in

  • Your 2-3 years related professional experience (SaaS environment would be an advantage)
  • Your excellent communication skills (verbal, listening, writing) including the ability to build strong relationships internally and externally with customers
  • Your tech affinity demonstrated by e.g., explaining solutions to nontechnical users
  • Your exceptional administrative and organizational skills including the ability to prioritize multiple projects and tasks
  • Your proficient use of MS suite products
  • Your CRM experience would be an advantage (Salesforce)
  • Your good working knowledge of relevant UK legislation referring to finance and accounting as well as a good degree of numerical literacy
  • Your high customer focus, your problem-solving mindset as well as your high level of energy with a sense of urgency and decisiveness
  • Your ability to work independently and remotely, never afraid to challenge the “status quo” and always looking for opportunities to make things better
  • Your high degree of integrity, ability to adapt to rapidly changing environments and taking ownership for your work
  • A team player with a high degree of initiative, collaborating crossfunctionally, at a regional and international level

What we offer

  • The stable environment of a world leading company selling products under the strong, well known and recognized Philips brand
  • A working environment in line with our Leadership Principles: Ownership, Talent, Transparency
  • A great work atmosphere in a dynamic team striving for innovation and with room for creativity
  • Excellent learning opportunities and room for individual development
  • Remote working with serviced office in London. Your home within the M25 corridor would be ideal.
  • Permanent contract, full time, or part time as of 30hrs per week
  • An attractive compensation and benefits package including group personal pension, income protection and life assurance as well as a health cash plan scheme

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